Last Updated: November 24, 2024
Welcome to TawkBase.ai, an AI voice agent platform operated by TawkBase, LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the TawkBase platform (the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our Service.
You must be at least 18 years old and have the legal authority to represent the organization you are registering. Our Service is designed for business use only.
To access our Service, you must create an account with accurate information. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.
You agree to use the Service in compliance with all applicable laws and regulations. You may not use the Service to:
Our Service operates on a subscription model with usage-based billing. Pricing, including monthly fees and per-minute charges, may be updated at our discretion with reasonable notice. You agree to pay all charges incurred under your account. Non-payment may result in service suspension or account termination.
All payments are generally non-refundable. However, we may provide refunds at our sole discretion on a case-by-case basis. Refunds are not guaranteed and will be evaluated based on individual circumstances.
TawkBase stores call recordings and associated data for the duration of your active account. You are solely responsible for ensuring your use of our Service complies with applicable data protection and call recording laws in your jurisdiction, including obtaining proper caller consent where required. You acknowledge that callers will interact with an AI voice agent. Disclosure requirements vary by location and are your responsibility to determine and implement.
We retain all rights, title, and interest in the TawkBase platform and all associated intellectual property. You may not copy, modify, distribute, sell, or create derivative works from any part of our Service without explicit written permission.
You may cancel your account at any time through our platform. We reserve the right to suspend or terminate your access immediately if you violate these Terms or engage in fraudulent, abusive, or unlawful behavior. Upon termination, your access to the Service will cease, and stored data will be deleted according to our retention policies.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, secure, or meet your specific requirements.
To the maximum extent permitted by applicable law, TawkBase, LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Service, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless TawkBase, LLC and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from your use of the Service or violation of these Terms.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any legal disputes shall be resolved in the state or federal courts located in Delaware.
We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
If you have any questions about these Terms of Service, please contact us at: admin@tawkbase.ai