Last Updated: November 24, 2024
This Privacy Policy explains how TawkBase, LLC ("we," "our," or "us"), the operator of TawkBase.ai, collects, uses, and protects your information when you use our AI voice agent services. By using TawkBase, you agree to the practices described in this policy.
We collect information you provide directly, such as your name, email address, phone number, billing information, and any other data you submit through our platform or support channels. We also collect data automatically, including call recordings, usage analytics, device/browser information, and system logs.
We use the information we collect to:
Call recordings are stored securely for the duration of your active account. These recordings are used for service delivery, quality improvement, analytics, and customer support. You are responsible for ensuring compliance with applicable laws regarding call recording in your jurisdiction. TawkBase users are not required to disclose to callers that they are interacting with an AI agent unless mandated by local law.
We do not sell your personal information. We may share data with trusted third-party service providers who assist with payment processing, data storage, analytics, and other operational functions. All such providers are contractually required to maintain appropriate privacy and security standards.
We use cookies and similar technologies to enhance user experience, analyze usage patterns, and understand user behavior. You may disable cookies in your browser settings, though this may affect certain platform features.
We implement industry-standard security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection of your data.
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Upon account termination, data including call recordings will be deleted according to our internal retention policies.
You may request access to, correction of, or deletion of your personal information by contacting us at admin@tawkbase.ai. We will respond to such requests in accordance with applicable privacy laws.
Our services are operated in the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy, please contact us at: admin@tawkbase.ai